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What to expect at the clinic and changes to the way we work

  • We are looking forward to seeing your happy faces again and are opening our receptions up to enable one person per family to come inside. Sadly, we are unable to let clients hold their pets for consultations still as we are unable to maintain social distancing in this situation so please understand that for the moment, clients will not be entering the consultation rooms unless invited to do so for a discussion by the vet/nurse. We ask that you pop in when you arrive to let us know you are here and so we can double check your telephone number. We will then guide you regarding next steps, which may involve returning to wait in your car (feel free to call us from your car instead if you prefer to or are unable to wear a mask). When the vet/nurse is ready for your consultation then we will call you and let you know which consultation room we will greet you at the door of. If you are bringing in doggies then you can bring them into reception for a weight check first and then hand them over to the vet/nurse at the pre-designated consultation room door. Whilst your pet is being examined, feel free to wait in the pre-designated chair assigned to that consultation room (or back in your car if you prefer) and we will let you know once the consultation is complete either by inviting you in for a chat, if appropriate, or by reuniting you with your pet and walking you through the next steps.
  • There is a one way system in place through our receptions (in the main front door which leads into our dog reception and out through the single door that is in our cat reception). We are trying to limit the number of people in those receptions at any one time so ask only one person per family to come in and that you wait outside if 2 or more people are queueing for reception already, to allow people to socially distance from one another.
  • We are now able to offer a limited number of home visits once again, but with measures in place still to minimise covid risks. This may mean you are asked to step into a different room whilst your pet is being examined/treated by our vet/nurse team so please be tolerant with what we ask you to do, as we are continuing to follow government guidelines and are doing so for everyone’s continued safety.
  • If you, or someone in your household has been unwell recently (this includes anyone that is self isolating), we kindly ask that you arrange for someone else to bring your pet to us. If this is not possible, please call us on 01285 861090 to discuss appropriate action. You should not travel to the clinic if you have covid symptoms, are self isolating or have tested positive until such a time as your isolation period has ended or your results come back as negative.
  • Due to school closures, it may mean the practice is operating on fewer staff than normal so please bear with us as we do our very best to care for your pets.

We are pleased to say that we are now able to see patients for all manner of problems including less pressing things such as weight checks, nail clips etc. We hope to be opening up nurse clinics at some point in the near future, once the necessity for social distancing is over.

Thank you for your understanding at this difficult time for all of us.

Kindest Regards,
All the team at Cotswold Vets