We want to update all of our clients regarding the Covid-19 outbreak.

Given the unforeseen and incredibly challenging circumstances; all veterinary practices across the UK have been advised by our regulatory body, The British Veterinary Association, to operate an emergency only service at this time. This is to minimise person to person contact to help reduce the spread of Covid-19.

Your pets’ health and welfare is incredibly important to us. This situation is unprecedented; and we hope you can support us during this time.

If you currently have an appointment booked with us; it is likely we will be in touch to discuss this with you. If you are unsure about your appointment, or wish to discuss any concerns you may have; please call us on 01285 861090.

How do our emergency provisions affect you?

• We are no longer able to book routine appointments such as booster vaccinations.
• We are no longer able to accommodate home visits unless deemed essential, or detrimental to an animals welfare.
• We are now operating a ‘closed door’ policy. This means no clients will be entering the practice, except in very exceptional circumstances. You will be asked to call us upon your arrival; and a member of staff will collect your pet to be examined inside the practice, with any handling or restraint aided by our trained staff. We understand you may find this distressing; but we can assure you your pet will be treated, as always, as if he/she is one of our own.
• If you, or someone in your household has been unwell recently; we kindly ask that you arrange for someone else to bring your pet to us. If this is not possible, please call us to discuss appropriate action.
• We are asking all clients to pay for treatments, food orders and prescriptions over the phone using a bank card. Receipts can be posted or emailed to you.
• There is currently no shortage of medications. We ask that you call to arrange repeat prescriptions, and provide at least 24 hours’ notice. As per the ‘closed door’ policy, when you come to collect orders, please call upon your arrival and we will hand you food/medications in line with social-distancing protocols. This involves maintaining a distance of 2 meters between individuals.
• During this time; it may mean the practice is operating on fewer staff than normal; please bear with us as we do our very best to care for your pets.

Please note, all information is up to date as of Wednesday 25th March 2020; but may be subject to change. We are monitoring the situation closely and will keep you all as up to date as we can.

Thank you for your understanding at this difficult time for all of us.

Kindest Regards,
All the team at Cotswold Vets.